Frequently Asked Questions

Senior Tech Navigators is a local, New Braunfels-based service that provides one-on-one, personalized tech support — with patience, clarity, and no confusing jargon. We help older adults, families, and small businesses with everything from iPhone troubles to Wi-Fi dead zones to home theater installations.

If it plugs in, turns on, or connects to the internet… we probably help with it.

We specialize in helping:

• Older adults who want to feel confident using their phones, tablets, computers, and TVs.
   
• Adult children or caregivers trying to support their parents from afar.
   
• Families who need help getting their tech working smoothly and safely.
   
• Small business owners who want fast, personal, and local help without dealing with big-box stores or call centers.
   

If you’re overwhelmed, stuck, or just want it done right the first time — we’re your people.

Here’s a sample of what we help with:

• iPhone, iPad, Android & Computer Setup and Training
   
• Wi-Fi Troubleshooting & Internet Optimization
   
• Scam & Fraud Prevention Training
   
• Device Cleanup & Virus Removal
   
• Smart Home & Security Device Setup
   
• Email Help, App Installs, Software Updates
   
• Home Theater & TV Installation
   
• Password Organization & Security Tips
   
• One-on-One Tech Lessons (Patience Guaranteed)
   

Want something else? Just ask — if we can’t help, we’ll point you in the right direction.

Yes! We offer affordable subscription plans for those who want peace of mind and priority service.

Plans include:

• Regular device checkups
   
• Scam prevention coaching
   
• Unlimited quick calls for emergencies
   
• Family/caregiver support
   
• Priority scheduling
   
• Discounts on extra services
   

We even offer VIP Concierge Tech Plans for those who want truly white-glove service.

We serve New Braunfels, TX and surrounding areas, including:

• Austin
• Buda
• Kyle
• Dripping Springs
• San Marcos
• Wimberley
• McQueeny
• Seguin
• Cibolo
• Schertz
• San Antonio
   

We offer in-home visits, remote support by phone or video, and community workshops at local senior living communities.

Simply put — we’re personal, patient, and local.

We don’t just fix the issue — we help you understand it, so you feel confident using your devices. No long hold times. No confusing contracts. No talking to a robot.

We meet you where you are — literally and figuratively.

Not at all. While we specialize in supporting seniors, we help clients of all ages. Whether you’re 18 or 88 — if technology is driving you nuts, we’re here to make it easier.

Our pricing is fair and transparent. We offer:

• Hourly rates for one-time help
   
• Flat rates for home setups & installs
   
• Subscription plans for ongoing support
   
• Workshops & community education programs
   

We’ll always tell you the price up front — no surprises, no upsells.

Call or Text: (512) 842-9977

Email: info@seniortechnav.com

Visit: www.seniortechnav.com

Or if we’ve helped you before — just shoot us a text! We’ll get you scheduled quickly.

Reach out anytime. We’re happy to help — and if we don’t know the answer, we’ll find someone who does.